Terms of Service

These Terms of Service ("Terms") govern your use of the TENNUT mobile app, the website tennut.store and TENNUT Points (the "Services") operated by TENNUT ("TENNUT", "we", "us"). By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. ELIGIBILITY AND ACCOUNT

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You sign in with your mobile number and a one-time password (OTP). You are responsible for keeping access to that number secure; anyone who can receive OTPs on it can access your account.
• You agree to give accurate information (name, address, contact details) and keep it up to date.
• One person may hold only one customer account.

2. OUR SERVICES

TENNUT sells fresh tender coconuts (natural and chilled) and related products for delivery or pickup, through TENNUT-owned stores and independent partner-run TENNUT Points. We also offer subscriptions, Recharge Balance, Coconut Credits, discount QR offers, Scan & Pay at TENNUT Points, and TENNUT Explore (booking, renting or leasing coconut trees or TENNUT Points). Availability of products, delivery and features depends on your location and stock.

3. PRICES AND PAYMENT

• All prices are in Indian Rupees and include applicable taxes unless stated otherwise. Delivery fees, if any, are shown before you confirm.
• The final amount is always calculated by our servers at checkout; the amount shown on the confirmation screen is what you pay.
• Online payments (UPI, cards, net banking, wallets) are processed by Razorpay and are subject to Razorpay's terms. Cash on Delivery is available where offered.
• We may correct obvious pricing errors; if an order was placed at an incorrect price, we will contact you or cancel it with a full refund.

4. ORDERS, DELIVERY AND CANCELLATION

• An order is confirmed when you receive an order confirmation in the app.
• Delivery times shown are estimates. See our Shipping & Delivery Policy for details.
• You can cancel an order yourself while it is "Order confirmed" or "Preparing". After that, contact support. Refunds follow our Refund & Cancellation Policy.
• Fresh coconuts are perishable natural products; size, water content and appearance naturally vary.

5. SUBSCRIPTIONS

Subscription plans deliver on the schedule and for the period you choose. Plan price, deliveries included and validity are shown before purchase. You can cancel future renewals at any time; refunds for unused deliveries follow the Refund & Cancellation Policy.

6. RECHARGE BALANCE AND COCONUT CREDITS

• Recharge Balance is a prepaid balance usable only for TENNUT purchases at TENNUT-owned stores and in the app. It is not a bank account, earns no interest, cannot be withdrawn as cash (except as required by law) and cannot be transferred to another account.
• Bonus value added on a recharge is promotional and may carry an expiry shown at the time of recharge.
• Coconut Credits are loyalty/plan credits redeemable at TENNUT Points that accept them, have no cash value, and may expire as shown in the app.

7. OFFERS, PROMO CODES AND DISCOUNT QR

Offers are valid only for the period, locations and conditions stated. Unless stated otherwise, one offer applies per order and one claim per customer per campaign. We may withdraw an offer or reverse a discount obtained by misuse, duplicate accounts or fraud.

8. SCAN & PAY

Scan & Pay lets you pay a TENNUT Point directly by scanning its TENNUT QR code. Check the partner name shown before paying. The purchase itself is between you and that TENNUT Point; TENNUT facilitates the payment and helps resolve disputes.

9. TENNUT EXPLORE (TREES AND POINTS)

Booking, renting or leasing a coconut tree or a TENNUT Point is governed by the specific plan terms and the agreement you e-sign in the app, including duration, fees, deliverables, cancellation, refund and renewal terms. If a plan agreement conflicts with these Terms, the plan agreement prevails for that plan. Yields from natural produce can vary with season and weather and are not guaranteed.

10. PARTNERS AND RIDERS

If you apply to become a TENNUT Point partner or delivery rider, your participation is also governed by the separate partner or rider agreement. Approval is at TENNUT's discretion. Income, footfall and business performance are not guaranteed. Any loan assistance is provided by independent lenders, whose approval, interest rates and repayment terms are decided by the lender.

11. REVIEWS AND CONTENT

You may post ratings, reviews, photos and videos. You must own the content, and it must be honest and lawful — no abusive, misleading, obscene or infringing content. You give TENNUT a non-exclusive, royalty-free licence to display it within the Services. We may remove content that breaks these Terms.

12. ACCEPTABLE USE

You must not misuse the Services, including by: placing fake orders; creating multiple accounts to abuse offers; interfering with the app, our servers or other users; reverse-engineering the app; or using the Services for any unlawful purpose. We may suspend or close accounts that do.

13. INTELLECTUAL PROPERTY

The TENNUT name, logo, app, website and their content belong to TENNUT or its licensors. You receive a limited, personal, non-transferable licence to use the app for its intended purpose.

14. LIMITATION OF LIABILITY

The Services are provided on an "as is" and "as available" basis. To the extent permitted by law, TENNUT is not liable for indirect or consequential losses, and our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019 or any liability that cannot be excluded by law.

15. SUSPENSION AND TERMINATION

You can stop using the Services and delete your account at any time (Profile → Delete Account). We may suspend or terminate access for breach of these Terms, fraud, or as required by law. Pending orders, balances and refunds on termination are handled as described in the Refund & Cancellation Policy.

16. CHANGES

We may update these Terms. The latest version is always in the app and at tennut.store/terms/. Continuing to use the Services after an update means you accept it.

17. GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India. Please contact us first so we can try to resolve any issue. Subject to your rights as a consumer to approach a Consumer Commission, the courts of Tamil Nadu shall have jurisdiction.

18. CONTACT AND GRIEVANCES

Grievance Officer, TENNUT

Email: support@tennut.store

Address: TENNUT, Tamil Nadu, India

We acknowledge complaints within 48 hours and aim to resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020.