Account Deletion Policy

You can delete your TENNUT account and associated data at any time.

1. HOW TO DELETE YOUR ACCOUNT

In the app: Profile → Delete Account → confirm.

Without the app: email support@tennut.store from, or quoting, your registered mobile number with the subject "Delete my account". We will verify the request with an OTP or a call to that number before deleting.

2. WHAT HAPPENS WHEN YOU DELETE

• Your account is deactivated immediately: you are signed out and can no longer sign in, and all account activity stops.
• Within 90 days we permanently delete or anonymise your personal data, including your name, email, profile photo, saved addresses, push-notification token, location history and reviews linked to your identity.
• Active orders should be completed or cancelled before deletion. Active subscriptions are cancelled, and any refund due is processed as per our Refund & Cancellation Policy.
• Unused Recharge Balance, Coconut Credits, promotional bonuses and offers are forfeited when the account is deleted, unless a refund is required by law.

3. WHAT WE KEEP

Order, payment and invoice records are kept for up to 8 years, as required by Indian tax and accounting laws, and are used only for that purpose. Records needed for an ongoing dispute, fraud investigation or legal claim are kept until it is resolved.

4. PARTNERS AND RIDERS

Partner and rider accounts can request deletion the same way. Settlement of any pending payouts, return of TENNUT equipment, and records required under the partner/rider agreement are completed first.

5. QUESTIONS

Email support@tennut.store. We complete deletion requests within 30 days.