Shipping & Delivery Policy

1. WHERE WE DELIVER

TENNUT delivers within the service area of each TENNUT Point in the cities and towns we serve in Tamil Nadu, India. The app checks your delivery address at checkout and shows only the TENNUT Points and options available for it. We do not ship outside India, and we do not use courier shipping — every order is delivered locally by a TENNUT rider or the TENNUT Point.

2. DELIVERY TIME

Most orders are delivered the same day, usually within 30–60 minutes of confirmation during the TENNUT Point's operating hours. The estimated time is shown before you pay and is updated live on the tracking screen. Times can be longer during peak hours, bad weather, or high demand. Subscription deliveries arrive on your plan's schedule.

3. DELIVERY CHARGES

The delivery fee (if any) is shown clearly at checkout before you pay, and may vary by TENNUT Point, distance and order value.

4. TRACKING

Once your order is out for delivery, you can follow the rider's live location in the app and receive status notifications.

5. RECEIVING YOUR ORDER

• Please give a complete address and keep your phone reachable.
• If the rider cannot reach you after reasonable attempts, the order may be cancelled and treated as described in our Refund & Cancellation Policy.
• Please check your coconuts at delivery. Report any spoiled, damaged or wrong item within 24 hours with a photo.

6. DELAYS

If we expect a significant delay or cannot fulfil your order, we will inform you in the app and you may cancel it for a full refund.

7. CONTACT

For delivery questions, email support@tennut.store with your order ID.