Privacy Policy

Last updated: 27 September 2026

This Privacy Policy explains how TENNUT ("TENNUT", "we", "us") collects, uses, shares and protects your personal data when you use the TENNUT mobile app, the website tennut.store, and our TENNUT Points (the "Services"). It is published in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. WHO WE ARE

TENNUT sells fresh tender coconuts through its app, its own stores and partner-run TENNUT Points in Tamil Nadu, India. For the purposes of the Digital Personal Data Protection Act, 2023, TENNUT is the Data Fiduciary for the personal data described below.

2. DATA WE COLLECT

  • Account data: your mobile number (verified by a one-time password sent by SMS), and, if you add them, your name, email address, city and profile photo.
  • Delivery data: the delivery addresses you save, and delivery instructions.
  • Order and transaction data: items, quantities, prices, discounts, subscription plans, Recharge Balance and Coconut Credits activity, Scan & Pay payments, and Explore bookings, rentals, leases and agreements.
  • Payment data: payment status and reference IDs returned by our payment partner Razorpay. We do NOT receive or store your full card number, CVV, UPI PIN or net-banking password — these are handled only by Razorpay.
  • Location data: your precise location, only with your permission — to show TENNUT Points near you and, for riders, to share live location with the customer while a delivery is in progress. We do not track location in the background outside an active delivery.
  • Camera and photos: used only when you choose to scan a QR code or attach a photo or video to a review. We do not access your gallery without your action.
  • Device data: push-notification token, device model, operating system and app version, and basic diagnostic logs used to keep the app working.
  • Partner and rider data (only if you apply to be one): name, city, store details, identity/KYC and bank or payout details needed to pay you, submitted documents and signed agreements.
  • Communications: messages you send to our support team and reviews you post.

3. HOW WE USE YOUR DATA

  • To create and secure your account and verify your phone number.
  • To take, prepare, deliver and track your orders, and to process payments, refunds and payouts.
  • To show nearby TENNUT Points, prices, offers and delivery estimates.
  • To send service notifications about your orders, payments and account (you can turn off push notifications in your phone settings).
  • To run subscriptions, Recharge Balance, Coconut Credits, discount QR campaigns and Explore plans you sign up for.
  • To provide customer support, handle disputes and prevent fraud and misuse.
  • To comply with law, tax and accounting obligations.
  • To improve our Services using aggregated, non-identifying statistics.

We do not sell your personal data, and we do not use it for third-party advertising.

4. LEGAL BASIS

We process your personal data on the basis of the consent you give when you create an account and grant app permissions, and for legitimate uses permitted by law, such as fulfilling an order you request, complying with legal obligations, and preventing fraud. You may withdraw consent at any time (see section 8); this will not affect processing already carried out, but some Services may no longer be available to you.

5. WHO WE SHARE DATA WITH

We share only what is needed, with:

  • The TENNUT Point partner and delivery rider fulfilling your order (your name, phone number, delivery address and order details).
  • Razorpay, to process payments, refunds and partner payouts.
  • Our SMS/OTP provider, to deliver one-time passwords.
  • Amazon Web Services (Mumbai region, India), which hosts our servers and database.
  • Google (Maps and Firebase/Expo push notifications), to show maps and deliver notifications.
  • Government or law-enforcement authorities, when required by law or a valid legal order.

All service providers are bound to use the data only to provide their service to us.

6. DATA STORAGE AND SECURITY

Your data is stored on servers located in India. We use encryption in transit (HTTPS/TLS), access controls, role-based permissions for our staff, and audit logging to protect it. No system is completely secure, but we take reasonable security practices as required by law and will notify you and the Data Protection Board of India of a personal data breach as the law requires.

7. HOW LONG WE KEEP DATA

We keep your account data while your account is active. When you delete your account, we deactivate it immediately and delete or anonymise your personal data within 90 days, except order, payment and invoice records, which we must keep for up to 8 years under Indian tax and accounting laws.

8. YOUR RIGHTS

You have the right to:

  • Access a summary of the personal data we hold about you.
  • Correct or update your data (most of it directly from Profile → Personal Information and Saved Addresses).
  • Erase your data by deleting your account (Profile → Delete Account) or by writing to us.
  • Withdraw consent and turn off optional permissions (location, camera, notifications) at any time from your phone's settings.
  • Nominate another person to exercise your rights in case of death or incapacity.
  • Raise a grievance with our Grievance Officer, and, if unresolved, with the Data Protection Board of India.

To exercise any right, email support@tennut.store from, or quoting, your registered mobile number. We respond within 30 days.

9. CHILDREN

Our Services are meant for users aged 18 and above. We do not knowingly collect personal data of children. If you believe a child has given us personal data, contact us and we will delete it.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version is always available in the app (Profile → Legal Documents) and at tennut.store/privacy/. Significant changes will be notified in the app.

11. GRIEVANCE OFFICER AND CONTACT

Grievance Officer, TENNUT

Email: support@tennut.store

Address: TENNUT, Tamil Nadu, India

We acknowledge grievances within 24 hours and resolve them within 15 days of receipt.